Free Delivery Above Rs. 500/- (Mumbai), Rs. 1000/- (Western India), Rs. 5000/- (All Over India)

Cancellation/Return/Refund Policy

Cancellation Policy

RDMall ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order by calling our 24x7 customer care number 889 8888 587.

If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.

Return/Replacement Policy


Returns, Refunds, Replacements can be claimed within 2 days of delivery by fulfilling the following conditions -

• Manufacturing Damage.

• Wrong Size or Colour or Product Sent from the Seller side.

For claiming any return or exchange of products, unboxing video is compulsory.

WhatsApp the video at 889 8888 587.

Returns will not be accepted if -

•        The product is damaged after receiving the parcel, opening or handling it carelessly, trying on.

•        If the wrong size or colour is chosen while purchasing on RDMall.in

•        Used product will not be accepted.

 

All Food products are NON-RETURNABLE & NON-REFUNDABLE.

All Supermarket products are NON-RETURNABLE & NON-REFUNDABLE.

 

Note:-

• Return Policy Depends on each type of Product. Please read the Return, Exchange & Warranty Policy in the Description / Specifications Section of every product.

• Refund/Return policy is not applicable on certain discounted products. Read product description for details before purchase.

Refund Policy

 

RDMall offers easy and quick Refund on your refund orders.

1. When do you process a Refund?

     Refunds are generally initiated in the following scenarios:

ü When Prepaid Orders are cancelled by Customer/Seller/RDMall before delivery

ü If our courier partner is unable to deliver the order

ü If you wish to return the product, in accordance with our Return Policy

 

2. How will I get my Refund?


The amount paid by you for the product will be refunded to you as Store Credit in the form of Reward Points in your RDMall Registered Account. You can use these Reward Points to purchase anything on RDMall or can even have them credited back to you. Reward Points shall on request, be credited back to your original mode of payment and in case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process. In case of payments made through any of the wallet payment gateways like Paytm, Mobikwik etc, the Reward Points will be credited to the original mode of payment.


3. How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:

    • RDMall Reward Points: 1 – 2 Business days
    • Net banking: 3 - 4 Business days,
    • Debit card: 7 - 9 Business days
    • Credit card: 10 - 15 Business days
    • NEFT : 4 Working Days
    • Wallets : 7 - 9 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

 4. How long does it take to initiate a Refund?

For some orders, we initiate Refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

5. When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

 

6. How do you process Refund for an order, purchased using a Gift Card?

In case of order placed using Gift Card, Refund will be credited in the form of Reward Points to your RDMall Registered Account.

7. How can I track the status of my Refund?

The refunds in the form of Reward Points are credited within 24 hours of initiation. However, in extreme cases, it takes up to 2 weeks for refund amount to reflect in your account after, the request for transfer of Reward Points into your account has been initiated.

8. Will my shipping charges be refunded if I ship the product?


In case of Self-Shipment, RDMall will reimburse the courier charges (upto Rs. 300) in form of Reward Points.